How to automate the mundane so you can design the meaningful
讓機器處理瑣碎，讓人心專注意義
Bennet Tsui · Founder, 5 Miles Lab
進步的悖論
進步的悖論
Last month, how many times did you sit down with someone for 10+ minutes without checking your phone?
上個月，你有多少次和人坐下來10分鐘以上，而沒有看手機？
We have more tools to connect than ever. Yet we feel more isolated. The technology meant to bring us together has become the wall between us.
我們有比以往更多的連繫工具。但我們感覺更加孤立。本應拉近我們的科技，成了我們之間的牆。
Whether we earn less or more, our attention is constantly pulled away from the people who matter most.
無論收入高低，我們的注意力都在不斷遠離最重要的人。
為什麼連繫這麼難？
emails/day
資訊過載
min focus
時間碎片
hrs meetings
會議過多
always on
永遠在線
AI的甜蜜點
AI的甜蜜點
You don't need to become a coder. You don't need to understand tokens, RAG, or AGI.
你不需要成為程式員。你不需要理解tokens、RAG或AGI。
The goal is simply moving from Stage 1 to Stage 2: using AI for real problems like emails, summaries, and repetitive tasks.
目標只是從第1階段進到第2階段：用AI處理實際問題，如電郵、摘要和重複性任務。
GenAI users already save 2-4 hours per week. The question is: what will you do with that time?
GenAI用戶每週已節省2-4小時。問題是：你會用那些時間做什麼？
the Human Can Listen
當機器打字，人可以聆聽
政府標書
AI drafts initial tender responses from templates
70% faster turnaround
處理速度快70%
長者服務
AI handles scheduling & reminders
3x more face-to-face time
面對面時間增加3倍
非牟利機構
AI automates donor reporting
Volunteers reconnect
義工重新連繫
省下時間的三條路
工廠模式
Do more of the same. More emails, more tasks.
→ Burnout.
忙碌陷阱
Fill freed time with distractions.
→ Nothing changes.
人情策略
Invest in relationships intentionally.
→ Real impact.
↑ The Human Strategy in Practice
高接觸的哲學
Phone calls over emails
打電話勝過發電郵
Face-to-face over Zoom
面對面勝過視像
Deep listening
深度聆聽
Handwritten notes
手寫便條
Walk and talk
邊走邊談
satisfaction with human service
人工服務滿意度
satisfaction with AI service
AI服務滿意度
"AI satisfies the task. Humans satisfy the soul."
「AI滿足任務。人滿足心靈。」
一週實驗
選擇
One admin task
委派
Give it to AI
預留
15 min human time
連繫
Reach out
AI Speed, Human Direction
AI讓我們更快。讓我們用這速度，回到重要的人身邊。